Atlantex Power Review and Ratings
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Read our Atlantex Power Review and Ratings. Atlantex Power currently holds a Clear Energy Facts Score of 3.6 out of 5, ranking #12 out of 42. We evaluate plan quality, pricing transparency, and customer service.
Atlantex Power: What we like
- Competitive prices: Atlantex Power’s True Fixed rates are competitive. Their True Fixed plans do not include a base charge, which helps low-usage homes and apartments, while the energy charge remains competitive at higher usage levels. Their EFLs are also clear and easy to read.
- Strong free-night option: Atlantex Power’s exclusive Luminous Night plan is one of the few plans in the market that offers 12 hours of free energy at night. Its daytime energy charge is also competitive for this type of plan. TDU delivery charges still apply during the free-night period; however, the flexibility of this plan could offer greater value than other free-night plans. You can check the comparison with Direct Energy here and see for yourself the effective rate and bill calculation depending on how much usage you can shift to the free-hours window.
- Strong Free-Weekend Plan: Luminous Free Weekend is a good option if you are able to control your HVAC usage during weekdays. You can get a very competitive rate when most of your usage happens during the free weekend period. We reviewed our exclusive offer for this plan here, comparing it against the top 20 True Fixed rates available in your zone.
- Low non-recurring fees: Like its sibling company, AE Texas, Atlantex Power has some of the lowest non-recurring fees in the market. Their disconnection and reconnection-related charges are lower than what many other retail electric providers charge.
- Positive PUCT trend: Atlantex Power and AE Texas have shown recent improvement in complaint history. By March 2026, both had reached a PUCT score of 3 out of 5, which suggests better customer service and fewer formal complaints.
Atlantex Power: What we don’t like
- Limited public review presence: We could not find an official Google Business or Trustpilot profile managed by the company, which makes it harder to find a public place for customer feedback. If you have a complaint, you can still check the parent company, Atlantic Energy, on BBB. Even though the company is not BBB accredited, complaints submitted through that platform do receive responses from the company.
Ratings for Atlantex Power
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #29 of 42 companies
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Cancellation fees are higher than most other companies.
Plans & rates
Ranked #9 of 42 companies
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Rates are very competitive compared with most other companies.
Transparency
Ranked #1 of 42 companies
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Good transparencySimilar rates on Power to Choose and the company’s own website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #16 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Atlantex Power Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Atlantex Power. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Atlantex Power | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $30 | $30 |
| Disconnection Notice Fee | $0 | $19.51 |
| Disconnection + Reconnection Fee | $25 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Atlantex Power Plans & Current Rates (Apr 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Atlantex Power plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Atlantex Power have True Fixed rate plans?
Yes — we found 4 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Ranked #27 of 53 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $39.38 | $75.53 | $111.67 | $147.82 | $183.96 | $220.11 | $256.25 | $292.39 | $328.54 | $364.68 |
True Fixed
Ranked #28 of 53 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $39.88 | $76.53 | $113.17 | $149.82 | $186.46 | $223.11 | $259.75 | $296.39 | $333.04 | $369.68 |
True Fixed
Ranked #19 of 32 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $40.88 | $78.53 | $116.17 | $153.82 | $191.46 | $229.11 | $266.75 | $304.39 | $342.04 | $379.68 |
True Fixed
Ranked #16 of 23 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $41.63 | $80.03 | $118.42 | $156.82 | $195.21 | $233.61 | $272.00 | $310.39 | $348.79 | $387.18 |
Does Atlantex Power have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Atlantex Power have Free Hours plans?
Yes — we found 3 Free Nights / Free Hours style plans (Check Provider's website for a full list of plans):
Free Hours (Day/Night)
Free Hours (Day/Night)
Free Hours (Day/Night)
Does Atlantex Power have Free Weekend plans?
Yes — we found 3 weekend-free style plans (Check Provider's website for a full list of plans):
Free Days & Weekends
Free Days & Weekends
Free Days & Weekends
Does Atlantex Power have Bill Credit plans?
We don’t currently list any Bill Credit plans for this provider in this TDU.
Atlantex Power vs. The market
In this section, we compare Atlantex Power plans directly against other providers in the market. We strive to provide fair, apples-to-apples comparisons by matching companies that offer similar types of plans. Inside each guide, you will find interactive monthly consumption graphs, detailed bill approximations, and complete rate breakdowns to help you make the best, fully-informed decision.
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Atlantex Power VS Infuse Energy Free Weekends
Compare Atlantex Power vs. Infuse Energy weekend plans with detailed graphs and updated data. See how each provider structures its free weekend hours, how their rates compare, which plan offers the best value, and what type of household is most likely to benefit.
Read Full Comparison -
Atlantex Power VS Direct Energy
Compare Direct Energy vs. Atlantex Power 12-hour free-night plans with detailed graphs and updated data. Also find which provider offers the best free-night plan and what type of household benefits the most from it
Read Full Comparison
Transparency Review in Detail
Transparency
Ranked #1 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #16 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Because there is limited publicly available information about customer service, the PUCT is the most reliable source for evaluation. Atlantex Power currently holds a 3 out of 5 score, and the recent trend shows improvement.
Common questions about Atlantex Power
- Is Atlantex Power a good electricity company?
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Based on our independent analysis, Atlantex Power currently holds a Clear Energy Facts Score of 3.6 out of 5. This places them at rank #12 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Atlantex Power have True Fixed rate plans?
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Yes. Atlantex Power currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Luminous at about 12.9¢/kWh around 1,000 kWh with a 14-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Atlantex Power offer Free Nights or Free Hours plans?
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Yes. Atlantex Power offers Free Nights / Free Hours plans. An example is Luminous Nights.
- Does Atlantex Power offer Free Weekends plans?
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Yes. Atlantex Power offers Free Weekends plans. An example is Luminous Weekends.
- Does Atlantex Power have a promo code?
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Yes. Atlantex Power enrollment links on Clear Energy Facts include the promo code CLEARENERGYFACTS. We make an effort to offer our users some of the most competitive Atlantex Power rates available, and this code may help unlock one of their best available offers.