Veteran Energy Review and Ratings
Last updated:
Read our Veteran Energy Review and Ratings. Veteran Energy currently holds a Clear Energy Facts Score of 3.5 out of 5, ranking #15 out of 42. We evaluate plan quality, pricing transparency, and customer service.
Pros
- Pricing consistency: Their rates are generally consistent across different shopping platforms, making it easier to find their best plans regardless of which comparison site you use.
- Clear EFLs: Their Electricity Facts Labels (EFLs) are easy to read and clearly explain charges and fees for each plan.
- Strong support for veterans and charitable causes: Veteran Energy actively supports veterans and veteran-focused organizations through donations and community partnerships.
- Referral program: They offer a referral program where both you and your friend receive a $50 Visa® Reward Card after signing up. Learn more here.
- Satisfaction guarantee: They provide a 60-day guarantee, allowing customers to switch plans if they are not satisfied.
- Excellent Customer Sentiment: Veteran Energy consistently maintains very positive Google reviews. Over the last year, they have sustained an impressive ratio of approximately 30 positive reviews for every 1 negative report.
Cons
- Bill credit dependency: Many of their most heavily advertised plans rely on usage-based bill credits. If your monthly usage falls below the required threshold, often 1,000 kWh or 2,000 kWh, the credit is lost, which can lead to a much higher effective rate than expected. If you live in an apartment, stay away from these plans. You are likely to miss the credit in several months of the year, and your bill can skyrocket.
- Low mobile app ratings: Veteran Energy is one of the few providers with a mobile app, but it currently has low ratings on both the Apple App Store and Google Play. A common complaint is the removal of daily usage statistics, which is a significant drawback, especially for customers enrolled in bill credit plans, where tracking daily usage is important.
- Cheapest plans are limited to Power to Choose: Veteran Energy sometimes offers competitively priced true fixed-rate plans, but these plans are generally available only through the Power to Choose marketplace rather than directly on the company’s website.
Plans & Rates Evaluation Risk
| Plan name | Type of plan | Where to find it | Risk |
|---|---|---|---|
| Valor | Bill credit |
High
|
|
| Select, Secure | True Fixed |
Low
|
Ratings for Veteran Energy
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #7 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #7 of 42 companies
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Rates are very competitive compared with most other companies.
Transparency
Ranked #19 of 42 companies
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Low transparencyDifferent rate between Power to Choose and the company’s website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #18 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Veteran Energy Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Veteran Energy. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Veteran Energy | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $29.95 | $30 |
| Disconnection Notice Fee | $19.95 | $19.51 |
| Disconnection + Reconnection Fee | $59.9 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Veteran Energy Plans & Current Rates (Aug 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Veteran Energy plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Veteran Energy have True Fixed rate plans?
Yes — we found 1 True Fixed plan (Check Provider's website for a full list of plans):
True Fixed
Listed on Power to Choose
Ranked #5 of 48 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $37.14 | $66.43 | $95.72 | $125.01 | $154.29 | $183.58 | $212.87 | $242.16 | $271.45 | $300.74 |
Does Veteran Energy have Fixed - Tiered Plans?
Check the provider’s website to confirm whether they offer Fixed - Tiered plans for this TDU. We don’t track these plans because we believe they don’t offer meaningful value to Texans.
Does Veteran Energy have Free Hours plans?
Check the provider’s website to confirm whether they offer Free Nights / Free Hours plans for this TDU. We don’t track these plans because we believe they don’t offer meaningful value to Texans.
Does Veteran Energy have Free Weekend plans?
Check the provider’s website to confirm whether they offer Free Weekend plans for this TDU. We don’t track these plans because we believe they don’t offer meaningful value to Texans.
Does Veteran Energy have Bill Credit plans?
Yes — we found 1 bill-credit style plan (Check Provider's website for a full list of plans):
Usage Credit Plan
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $55.64 | $103.43 | $151.22 | $149.01 | $196.79 | $244.58 | $292.37 | $340.16 | $387.95 | $435.74 |
Veteran Energy vs. The market
We don't have direct comparisons to other companies at this moment.
Transparency Review in Detail
Transparency
Ranked #19 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #18 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customers experience reliable service with competitive rates and appreciate the company's support for veterans, while there are also reports of billing disputes, rising prices, and challenges with customer service.
Common questions about Veteran Energy
- Is Veteran Energy a good electricity company?
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Based on our independent analysis, Veteran Energy currently holds a Clear Energy Facts Score of 3.5 out of 5. This places them at rank #15 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Veteran Energy have True Fixed rate plans?
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Yes. Veteran Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Basic 12SM at about 11.6¢/kWh around 1,000 kWh with a 12-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Veteran Energy offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Veteran Energy.
- Does Veteran Energy offer Free Weekends plans?
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We do not currently find any Free Weekends plans from Veteran Energy.