Veteran Energy Review and Ratings
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Veteran Energy currently holds a Clear Energy Facts Score of 3.7 out of 5. This places them at rank #12 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Veteran Energy: What we like
- Pricing consistency: Their rates are generally consistent across different shopping platforms, making it easier to find their best plans regardless of which comparison site you use.
- Clear EFLs: Their Electricity Facts Labels (EFLs) are easy to read and clearly explain charges and fees for each plan.
- Strong support for veterans and charitable causes: Veteran Energy actively supports veterans and veteran-focused organizations through donations and community partnerships.
- Referral program: They offer a referral program where both you and your friend receive a $50 Visa® Reward Card after signing up. Learn more here.
- Satisfaction guarantee: They provide a 60-day guarantee, allowing customers to switch plans if they are not satisfied.
Veteran Energy: What we don’t like
- Bill credit dependency: Many of their most heavily advertised plans rely on usage-based bill credits. If your monthly usage falls below the required threshold (often 1,000 kWh or 2,000 kWh), the credit is lost, which can result in a much higher effective rate than expected.
- Low mobile app ratings: Veteran Energy is one of the few providers with a mobile app, but it currently has low ratings on both the Apple App Store and Google Play. A common complaint is the removal of daily usage statistics, which is a significant drawback, especially for customers enrolled in bill credit plans, where tracking daily usage is important.
- Excluded from PUCT Scorecard: Veteran Energy does not appear on the PUCT Complaint Scorecard because it is not currently listed on Power to Choose. This exclusion does not mean the company has no complaints. As of Jan 2026, PUCT records show approximately 80 informal complaints associated with this provider.
Ratings for Veteran Energy
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #16 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #32 of 42 companies
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Rates are higher than average compared with other companies.
Transparency
Ranked #1 of 42 companies
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Good transparencySimilar rates on Power to Choose and the company’s own website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Veteran Energy Plans & Current Rates (Jan 2026)
Note: CEF selects plans based on value to the customer. For this review, For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
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Transparency Review in Detail
Transparency
Ranked #1 of 42 companies
Customer Service Review in Detail
PUCT complaint record
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customers experience affordable pricing, helpful service interactions, and a mission that supports veterans, while other customers report high bills, billing disputes, and challenges with issue resolution.
Common questions about Veteran Energy
- Is Veteran Energy a good electricity company?
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Based on our independent analysis, Veteran Energy currently holds a Clear Energy Facts Score of 3.7 out of 5. This places them at rank #12 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Veteran Energy have True Fixed rate plans?
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Right now we do not show any True Fixed plans from Veteran Energy for this service area. Try another ZIP code above or check again later; our database updates several times per week.
- Does Veteran Energy offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Veteran Energy.
- Does Veteran Energy offer Free Weekends plans?
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We do not currently find any Free Weekends plans from Veteran Energy.