Southern Federal Review and Ratings
Last updated:
Southern Federal currently holds a Clear Energy Facts Score of 4.0 out of 5. This places them at rank #9 out of 43. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Southern Federal: What we like
- Competitive True Fixed Rate plans: Southern Federal offers straightforward True Fixed Rate plans with no minimum usage fees or gimmicks, making their pricing easy to understand and compare.
- Consistent pricing across platforms: Their rates are generally consistent across shopping platforms, including the Power to Choose marketplace, which helps customers identify the best available offers without worrying about pricing discrepancies depending on where they shop.
- Strong recent customer feedback: Looking only at Google reviews from the past year, customer feedback has been largely positive, with more than 200 reviews during that period and only a small portion being negative. Customers frequently praise the easy sign-up process and competitive pricing.
Southern Federal: What we don’t like
- eBill payment restrictions and fees: If you enroll in an eBill product, payments must be made online. Choosing to pay by phone or by mailing a check while on this plan results in a $4.75 “Payment Assist” fee.
- Limited broker enrollment on certain products: Some Southern Federal products may not be eligible for enrollment through a broker acting as the customer’s agent. Customers should review the specific Electricity Facts Label (EFL) to confirm whether broker-assisted enrollment is allowed for a given plan.
- Below-average renewable content: Many of their plans have relatively low renewable energy content. For example, some list renewable content around 6%, which is well below the Texas statewide average (about 18.6%). They do offer an option to upgrade to 100% renewable, but choosing that add-on typically increases the price per kWh, making the plan more expensive for customers who want greener power.
- Weaker PUCT complaint performance: While Google reviews over the past year have been largely positive, Southern Federal’s recent PUCT scores have been low—often at or below 2. This indicates a higher rate of formal complaints compared to many competing providers and highlights issues that may not be fully reflected in Google reviews alone.
Ratings for Southern Federal
Company review breakdown
Compared against 43 Texas electricity companies rated by Clear Energy Facts.
Top 10 out of 43 companies — one of the best we evaluated.
Cancellation fees
Ranked #3 of 43 companies
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Lower cancellation fees than most other companies.
Plans & rates
Ranked #3 of 43 companies
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Rates are very competitive compared with most other companies.
Transparency
Ranked #1 of 43 companies
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Good transparencySimilar rates on Power to Choose and the company’s own website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #23 of 43 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Southern Federal Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Southern Federal. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Southern Federal | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $30 | $30 |
| Disconnection Notice Fee | $12.83 | $19.95 |
| Disconnection + Reconnection Fee | $47.9 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Southern Federal Plans & Current Rates (Mar 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Southern Federal plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Southern Federal have True Fixed rate plans?
Yes — we found 6 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Ranked #1 of 13 True Fixed plans in this TDU & term range
True Fixed
Ranked #2 of 67 True Fixed plans in this TDU & term range
True Fixed
Ranked #7 of 36 True Fixed plans in this TDU & term range
True Fixed
Ranked #29 of 67 True Fixed plans in this TDU & term range
True Fixed
Ranked #22 of 36 True Fixed plans in this TDU & term range
True Fixed
Ranked #24 of 36 True Fixed plans in this TDU & term range
Does Southern Federal have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Southern Federal have Free Hours plans?
They don’t currently list any Free Nights / Free Hours plans on their website or on Power to Choose for this TDU.
Does Southern Federal have Free Weekend plans?
They don’t currently list any Free Weekend plans on their website or on Power to Choose for this TDU.
Does Southern Federal have Bill Credit plans?
We don’t currently list any Bill Credit plans for this provider in this TDU.
Southern Federal vs. The market
We don't have direct comparisons to other companies at this moment.
Transparency Review in Detail
Transparency
Ranked #1 of 43 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #23 of 43 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Reviewers praise the company's competitive rates and professional customer service during enrollment and support calls, while also reporting issues with online payment systems, billing practices, and service scheduling.
Common questions about Southern Federal
- Is Southern Federal a good electricity company?
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Based on our independent analysis, Southern Federal currently holds a Clear Energy Facts Score of 4.0 out of 5. This places them at rank #9 out of 43 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Southern Federal have True Fixed rate plans?
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Yes. Southern Federal currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is SoFed Try Us Out Now - 3 at about 9.1¢/kWh around 1,000 kWh with a 3-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Southern Federal offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Southern Federal.
- Does Southern Federal offer Free Weekends plans?
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We do not currently find any Free Weekends plans from Southern Federal.