Just Energy Review and Ratings
Last updated:
Just Energy currently holds a Clear Energy Facts Score of 2.3 out of 5. This places them at rank #41 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Just Energy: What we like
- Referral rewards: They offer a referral program where both you and your friend receive a $75 bill credit when signing up for a 12-month or longer postpaid plan. Learn more here.
- Backed by a larger energy group: Just Energy is part of the Fulcrum Retail Energy LLC family, which can provide greater operational scale and customer service resources compared to smaller, independent providers.
- Wide plan selection: They offer a diverse portfolio of electricity plans, including Fixed-Rate, Bill Credit, Free Nights, Free Weekends, and Seasonal options to fit different usage needs.
Just Energy: What we don’t like
- Minimum usage fees: Some plans charge a minimum usage fee when consumption falls below specific thresholds (such as 400 kWh), such as the Nights Free and Simple Choice plans. Although this fee is disclosed in the EFL, it is not reflected in the advertised 500 kWh rate, which can result in higher-than-expected bills for low-usage customers.
- Deceptive pricing on short-term plans: Certain short-term plans listed on Power to Choose (such as Sustainable Days Bundle – 3) include a high one-time fee (for example, $49.99) but only count 1/12th of that cost in the advertised rate, artificially lowering the displayed advertised price (500/1000/2000),even though the full fee applies to a 3-month contract. Because of this pricing structure, these plans often fail our validation filters.
- Low transparency: They display different plans and prices depending on how customers reach their site, such as through Google-sponsored ads versus the regular website, making it difficult to identify the true best rate.
- Inconsistent URL-based pricing: As of Jan 2026, the website displays different rates for the exact same plan and zip code depending on the active promoCode URL parameter (e.g., AMIWEB vs. AMIWEBAC). Because accessing the lower rate often requires the user to manually alter the web address rather than simply selecting a plan, we penalize the transparency score. For users seeking the best deal, we recommend testing both URL variants to verify the lowest available price.
- Best fixed rates only accessible through Power to Choose: The most competitive plans are typically offered exclusively on the Power to Choose marketplace and are often not listed on the company’s main website.
- Hard-to-read EFLs: Their Electricity Facts Labels are more difficult to interpret than those of many other providers, as charges and fees are not consistently presented in clear, table-style formats.
- Mobile app issues: While a mobile app is available for account management and usage tracking, it has poor reviews on app stores due to frequent bugs and technical problems that frustrate users.
Ratings for Just Energy
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
This company performs poorly in our overall evaluation.
Cancellation fees
Ranked #11 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #33 of 42 companies
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Rates are higher than average compared with other companies.
Transparency
Ranked #39 of 42 companies
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Low transparencyDifferent rate between Power to Choose and the company’s website.
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Low transparencyDifferent price in Google sponsored ads vs the company’s website.
PUCT complaint record
Ranked #23 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Just Energy Plans & Current Rates (Jan 2026)
Note: CEF selects plans based on value to the customer. For this review, For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Just Energy plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Just Energy have True Fixed rate plans?
Yes — we found 3 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Ranked #43 of 62 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #25 of 38 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #22 of 36 True Fixed plans in this TDU & term range
Does Just Energy have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Just Energy have Free Hours plans?
Yes — we found 4 Free Nights / Free Hours style plans (Check Provider's website for a full list of plans):
Free Hours (Day/Night)
Listed on Power to Choose
Free Hours (Day/Night)
Free Hours (Day/Night)
Free Hours (Day/Night)
Does Just Energy have Free Weekend plans?
Yes — we found 2 weekend-free style plans (Check Provider's website for a full list of plans):
Free Days & Weekends
Free Days & Weekends
Does Just Energy have Bill Credit plans?
Yes — we found 2 bill-credit style plans (Check Provider's website for a full list of plans):
Usage Credit Plan
Usage Credit Plan
Transparency Review in Detail
Transparency
Ranked #39 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #23 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customer experiences include easy enrollment with helpful representatives, alongside reports of high bills, misleading sales information, and challenges contacting customer service.
Common questions about Just Energy
- Is Just Energy a good electricity company?
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Based on our independent analysis, Just Energy currently holds a Clear Energy Facts Score of 2.3 out of 5. This places them at rank #41 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Just Energy have True Fixed rate plans?
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Yes. Just Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Simple Choice -12 at about 15.7¢/kWh around 1,000 kWh with a 12-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Just Energy offer Free Nights or Free Hours plans?
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Yes. Just Energy offers Free Nights / Free Hours plans. An example is Days Free Plan - 12.
- Does Just Energy offer Free Weekends plans?
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Yes. Just Energy offers Free Weekends plans. An example is Weekends Free Plan - 24.