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Infuse Energy Review and Ratings

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Infuse Energy currently holds a Clear Energy Facts Score of 2.8 out of 5. This places them at rank #34 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.

 Infuse Energy is a Texas-based retail electricity provider that offers a range of fixed-rate and promotional electricity plans, serving residential customers across multiple utility service areas in Texas.

Infuse Energy: What we like

  1. Balanced plan portfolio: Infuse Energy offers one of the most balanced portfolios in Texas, with a strong mix of True Fixed Rates, Free Hours, and Free Weekend plans, including multiple 100% renewable options.
  2. Flexible short-term options: They are a good choice for customers who want to try Free Nights or Free Weekend plans, offering 3- and 6-month contracts that let users test whether changing usage habits makes these plans worthwhile without committing long term.
  3. Competitive free-hours plans: Their Free Nights and Free Weekend plans are generally competitive, feature reasonable free-hour windows, and often rank among the top 10 options in these categories.

Infuse Energy: What we don’t like

  1. Minimum usage fees on some plans: Some True Fixed plans (True Blue)  include a minimum usage fee when consumption falls below a set threshold (such as 500 kWh). Although this fee is disclosed in the EFL, it is not reflected in the advertised 500 kWh rate, which can lead to higher-than-expected bills for low-usage customers.
  2. Above-average cancellation fees: Early termination fees are higher than the current market average.
  3. AutoPay penalty: A $5.00 fee per billing cycle applies if the customer is not enrolled in AutoPay.
  4. Mixed customer feedback: Google reviews over the past year have been limited in volume and mixed in sentiment. In addition, Infuse Energy has recorded low PUCT complaint scores (between 1 and 2) in recent months, which may indicate a higher rate of formal complaints compared to competitors, despite the company emphasizing customer service as a core focus.

Ratings for Infuse Energy

Company review breakdown

Infuse Energy logo

Compared against 42 Texas electricity companies rated by Clear Energy Facts.

CEF Score
2.8
2.8/5

This company performs poorly in our overall evaluation.

2.1 /5.0

Cancellation fees

Ranked #35 of 42 companies

  • Cancellation fees are higher than most other companies.
4.0 /5.0

Plans & rates

Ranked #14 of 42 companies

  • Rates are about average when you compare them to the rest of the market.
3.0 /5.0

Transparency

Ranked #22 of 42 companies

  • Low transparency
    Different rate between Power to Choose and the company’s website.
  • Good transparency
    Similar rates in Google sponsored ads and on the company’s website.
2.0 /5.0

PUCT complaint record

Ranked #23 of 42 companies

Based on complaint data reported to the Public Utility Commission of Texas.

How We Rate This Company

  • PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
  • Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
  • Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
  • Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
  • CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.

Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.

Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.

Infuse Energy Plans & Current Rates (Jan 2026)

Infuse Energy offers a variety of plans, including True Fixed, Free Nights, and Free Weekend options, with a wide selection of contract terms ranging from 3 to 36 months, including 100% renewable plans. Currently, some 12, 24, and 36-month options are visible here, but for the full selection of available plans and terms, customers should visit the provider’s website. Check more information about these plans below.

Note: CEF selects plans based on value to the customer. For this review, For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.

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Transparency Review in Detail

3.0 /5.0

Transparency

Ranked #22 of 42 companies

Infuse Energy receives a mid-range transparency score of 3 out of 5 because the best fixed-rate offers from this company are typically found on the Power to Choose state marketplace rather than on their own website, which makes it harder for customers to quickly identify the best available deals.

Customer Service Review in Detail

2.0 /5.0

PUCT complaint record

Ranked #23 of 42 companies

In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).

1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.

2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.

If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.

Google
Infuse Energy Reviews
★ ★ ★ ★ ★
2.8 Stars | 169 reviews
Write and check the reviews by clicking here

Summary of Real Customer Reviews

At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.

The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.

Customer service agents are described as professional, empathic, and dedicated to solving problems. Representatives assisted customers by explaining plan options, combining accounts for different addresses, and reviewing contract terms. One customer renewed their contract after their first six months went well.
Customer experiences include reports of high bills, a fee structure with quick disconnection notices for late payments, and being routed through a different energy company, while other experiences detail positive interactions with professional and helpful customer service representatives.

Common questions about Infuse Energy

Is Infuse Energy a good electricity company?

Based on our independent analysis, Infuse Energy currently holds a Clear Energy Facts Score of 2.8 out of 5. This places them at rank #34 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.

Does Infuse Energy have True Fixed rate plans?

Yes. Infuse Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Essential Infusion 3 Plan at about 12.9¢/kWh around 1,000 kWh with a 3-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.

Does Infuse Energy offer Free Nights or Free Hours plans?

Yes. Infuse Energy offers Free Nights / Free Hours plans. An example is CareFree Nights 24.

Does Infuse Energy offer Free Weekends plans?

Yes. Infuse Energy offers Free Weekends plans. An example is Weekend Free-For-All 12.

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