Good Charlie Co Review and Ratings
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Good Charlie Co currently holds a Clear Energy Facts Score of 4.1 out of 5. This places them at rank #7 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Good Charlie Co: What we like
- Pet emergency benefits included: Every plan includes a $750 emergency fund for veterinary bills (covering up to five pets) and 24/7 video vet access. Video vet support can be used for general questions or urgent situations, while the emergency fund applies only to life-threatening events. Customers should review the terms and conditions for full details of this benefit. Learn more here.
- True Fixed Rate plans only: Their offerings focus exclusively on True Fixed Rate plans, and their Electricity Facts Label (EFL) is straightforward and easy to understand.
- Strong customer satisfaction: GoodCharlie is one of the electricity providers with the highest volume of positive Google reviews in the market and currently holds an excellent PUCT score of 5.
- Charitable giving program: They offer a donation program that rounds up customer bills (at the company’s expense or optionally by the customer) and donates the funds to local animal shelters.
Good Charlie Co: What we don’t like
- Paperless billing required: Their plans require paperless billing and electronic communication. If paperless billing is not maintained, a document processing fee of $4.95 may be charged for each paper document sent.
Ratings for Good Charlie Co
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Top 10 out of 42 companies — one of the best we evaluated.
Cancellation fees
Ranked #29 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #15 of 42 companies
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Rates are about average when you compare them to the rest of the market.
Transparency
Ranked #1 of 42 companies
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Good transparencySimilar rates on Power to Choose and the company’s own website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #1 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Good Charlie Co Plans & Current Rates (Jan 2026)
Note: CEF selects plans based on value to the customer. For this review, For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
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Transparency Review in Detail
Transparency
Ranked #1 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #1 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Reviews describe helpful customer service, affordable rates, and unique pet benefits, while also reporting an accidental electricity shutoff, unexpected fees, and dissatisfaction with the emergency vet fund's qualification terms.
Common questions about Good Charlie Co
- Is Good Charlie Co a good electricity company?
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Based on our independent analysis, Good Charlie Co currently holds a Clear Energy Facts Score of 4.1 out of 5. This places them at rank #7 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Good Charlie Co have True Fixed rate plans?
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Yes. Good Charlie Co currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is GoodEnergy 36 at about 14.5¢/kWh around 1,000 kWh with a 36-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Good Charlie Co offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Good Charlie Co.
- Does Good Charlie Co offer Free Weekends plans?
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We do not currently find any Free Weekends plans from Good Charlie Co.