Gexa Energy Review and Ratings
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Gexa Energy currently holds a Clear Energy Facts Score of 3.4 out of 5. This places them at rank #23 out of 43. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Gexa Energy: What we like
- Strong customer service feedback: Recent Google reviews for Gexa Energy have been largely positive, with many customers highlighting helpful interactions with customer service agents during sign-up, renewal, and plan selection.
- Well-rated mobile app: Their mobile app receives strong ratings and allows customers to track daily electricity usage, view spikes and trends, access current and past bills, and make quick payments on the go.
- 100% renewable residential plans: All current residential plans offered by Gexa Energy are sourced from 100% renewable energy, setting them apart as one of the few providers that maintain this standard across their entire residential lineup.
Gexa Energy: What we don’t like
- Heavy promotion of bill credit plans: Many of Gexa’s most advertised rates depend on meeting specific electricity usage thresholds. If your usage falls below the required minimum (often 1,000 kWh or 2,000 kWh), the bill credit is lost and your effective rate can be much higher than expected.
- Paperless billing exit fee: If you enroll in paperless billing and later choose to remove electronic communications or update your delivery preferences, a one-time fee of up to $20 may apply.
- Best fixed rates only accessible through Power to Choose: Gexa’s most competitive True Fixed Rate plans are typically listed on the Power to Choose marketplace, while higher-priced plans and a larger number of bill credit plans are more prominently promoted on the company’s own website.
Ratings for Gexa Energy
Company review breakdown
Compared against 43 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #29 of 43 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #12 of 43 companies
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Rates are about average when you compare them to the rest of the market.
Transparency
Ranked #23 of 43 companies
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Low transparencyDifferent rate between Power to Choose and the company’s website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #8 of 43 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Gexa Energy Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Gexa Energy. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Gexa Energy | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $30 | $30 |
| Disconnection Notice Fee | $25 | $19.95 |
| Disconnection + Reconnection Fee | $60 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Gexa Energy Plans & Current Rates (Mar 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Gexa Energy plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Gexa Energy have True Fixed rate plans?
Yes — we found 4 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Listed on Power to Choose
Ranked #4 of 9 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #5 of 43 True Fixed plans in this TDU & term range
True Fixed
Ranked #16 of 27 True Fixed plans in this TDU & term range
True Fixed
Ranked #32 of 43 True Fixed plans in this TDU & term range
Does Gexa Energy have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Gexa Energy have Free Hours plans?
They don’t currently list any Free Nights / Free Hours plans on their website or on Power to Choose for this TDU.
Does Gexa Energy have Free Weekend plans?
They don’t currently list any Free Weekend plans on their website or on Power to Choose for this TDU.
Does Gexa Energy have Bill Credit plans?
Yes — we found 4 bill-credit style plans (Check Provider's website for a full list of plans):
Usage Credit Plan
Usage Credit Plan
Usage Credit Plan
Usage Credit Plan
Gexa Energy vs. The market
We don't have direct comparisons to other companies at this moment.
Transparency Review in Detail
Transparency
Ranked #23 of 43 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #8 of 43 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customers describe positive interactions with service agents who assist in finding suitable plans, while also reporting challenges with unpredictable bills, high rates, billing discrepancies, and issue resolution.
Common questions about Gexa Energy
- Is Gexa Energy a good electricity company?
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Based on our independent analysis, Gexa Energy currently holds a Clear Energy Facts Score of 3.4 out of 5. This places them at rank #23 out of 43 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Gexa Energy have True Fixed rate plans?
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Yes. Gexa Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Gexa Eco Choice 3 at about 9.2¢/kWh around 1,000 kWh with a 3-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Gexa Energy offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Gexa Energy.
- Does Gexa Energy offer Free Weekends plans?
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Yes. Gexa Energy offers Free Weekends plans. An example is Free 3 Day Weekends 12.