True Power Review and Ratings
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True Power currently holds a Clear Energy Facts Score of 1.9 out of 5. This places them at rank #42 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.
True Power: What we like
- Positive trend in Google reviews (2025): Recent Google reviews show a clear improvement in customer sentiment. Negative reviews related to poor customer service appear to be largely in the past, with the majority of reviews over the last year being positive. Common feedback highlights short wait times and helpful, responsive customer service agents.
True Power: What we don’t like
- One of the highest cancellation fees in the market: True Power applies a $300 early termination fee regardless of contract length. This means customers pay the same penalty whether they are on a 3-month plan or a 36-month plan, which we consider unusually harsh compared to most competitors that scale the fee based on term length.
- Best rates often limited to Power to Choose: True Power sometimes offers deeply discounted rates on the Power to Choose marketplace, but these same rates are rarely available on their regular website when customers sign up directly. As a result, customers who do not use Power to Choose may miss the lowest-priced offers, raising transparency concerns around rate availability.
- Autopay limitations acknowledged by the company: A recurring customer complaint is that AutoPay cannot be fully set up directly through the customer portal. Instead, customers must call a customer service agent to enroll in AutoPay, which is less convenient than the self-service options offered by most Texas electricity providers. In a December 2025 response, the company acknowledged this limitation and confirmed they are actively working on a solution that will allow customers to manage AutoPay entirely online. We will continue monitoring this situation and update the review as improvements are implemented.
- Payment convenience fees: A 2.5% convenience fee applies to most credit card and bank payments. While AutoPay is excluded from this fee, the difficulty of setting up AutoPay makes this charge more impactful than it would be with other providers.
- Low recent PUCT score: Despite improving Google reviews, True Power has recently received a low PUCT complaint score (1 out of 5). This indicates a higher number of formal complaints relative to competitors.
- Risk of your account being transferred: Some customers have reported signing up with True Power and later finding their service moved to a different provider. While complaints about this issue have declined, some reviews online still mention this experience, making it an important consideration for customers who value long-term clarity and consistency.
Ratings for True Power
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
This company performs poorly in our overall evaluation.
Cancellation fees
Ranked #42 of 42 companies
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Cancellation fees are higher than most other companies.
Plans & rates
Ranked #36 of 42 companies
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Rates are higher than average compared with other companies.
Transparency
Ranked #22 of 42 companies
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Low transparencyDifferent rate between Power to Choose and the company’s website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #33 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
True Power Plans & Current Rates (Jan 2026)
Note: CEF selects plans based on value to the customer. For this review, For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check True Power plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does True Power have True Fixed rate plans?
Yes — we found 5 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Ranked #16 of 16 True Fixed plans in this TDU & term range
True Fixed
Ranked #38 of 39 True Fixed plans in this TDU & term range
True Fixed
Ranked #37 of 39 True Fixed plans in this TDU & term range
True Fixed
Ranked #60 of 65 True Fixed plans in this TDU & term range
True Fixed
Ranked #61 of 65 True Fixed plans in this TDU & term range
Does True Power have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does True Power have Free Hours plans?
They don’t currently list any Free Nights / Free Hours plans on their website or on Power to Choose for this TDU.
Does True Power have Free Weekend plans?
They don’t currently list any Free Weekend plans on their website or on Power to Choose for this TDU.
Does True Power have Bill Credit plans?
We don’t currently list any Bill Credit plans for this provider in this TDU.
Transparency Review in Detail
Transparency
Ranked #22 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #33 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customers report positive experiences with helpful and efficient phone representatives, while also noting the inconvenience of being unable to manage tasks like autopay through the company's website.
Common questions about True Power
- Is True Power a good electricity company?
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Based on our independent analysis, True Power currently holds a Clear Energy Facts Score of 1.9 out of 5. This places them at rank #42 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does True Power have True Fixed rate plans?
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Yes. True Power currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is SIMPLY TRUE FIXED at about 15.4¢/kWh around 1,000 kWh with a 3-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does True Power offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from True Power.
- Does True Power offer Free Weekends plans?
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We do not currently find any Free Weekends plans from True Power.