Frontier Review and Ratings
Last updated:
Frontier currently holds a Clear Energy Facts Score of 3.3 out of 5. This places them at rank #24 out of 43. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Frontier: What we like
- Strong customer service reputation: Recent Google reviews for Frontier have been largely positive, with many customers highlighting helpful interactions with customer service agents during sign-up, renewals, and plan selection, indicating a reliable sales and enrollment experience.
- Well-rated mobile app: Their mobile app receives positive ratings and allows customers to track daily energy usage, monitor spikes and trends, view current and past bills, and make quick payments on the go.
- Referral program: They offer a referral program where both you and your friend receive a $50 bill credit after signing up. Learn more here.
Frontier: What we don’t like
- Confusing plan naming: Plan names such as Frontier 12, Frontier Plus 12, and Frontier Super Saver 12 are very similar, which can confuse customers and increase the risk of enrolling in the wrong plan if the Electricity Facts Label (EFL) is not reviewed carefully.
- Best Fixed rates only accessible through Power to Choose: Frontier’s most competitive True Fixed Rate plans are typically listed on the Power to Choose marketplace, while higher-priced plans and a larger number of bill credit plans are more prominently featured on the company’s own website.
- Payment assistance fee: A $5 payment assistance fee may apply when payments are processed with the help of a live agent instead of self-service options.
- Strict paperless billing requirements: The company strongly enforces paperless billing. Customers may be charged a $20 one-time account maintenance fee if they fail to maintain a valid email address on file or request removal of paperless communication, and an additional $2 fee may apply for each mailed paper bill.
- Heavy promotion of bill credit plans: Many of Frontier’s most advertised rates are tied to electricity usage thresholds. If usage falls below the required minimum (often 1,000 kWh or 2,000 kWh), the bill credit is lost, which can result in significantly higher-than-expected bills.
Ratings for Frontier
Company review breakdown
Compared against 43 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #23 of 43 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #10 of 43 companies
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Rates are very competitive compared with most other companies.
Transparency
Ranked #23 of 43 companies
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Low transparencyDifferent rate between Power to Choose and the company’s website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #16 of 43 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Frontier Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Frontier. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Frontier | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $30 | $30 |
| Disconnection Notice Fee | $25 | $19.95 |
| Disconnection + Reconnection Fee | $60 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Frontier Plans & Current Rates (Mar 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Frontier plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Frontier have True Fixed rate plans?
Yes — we found 4 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Listed on Power to Choose
Ranked #2 of 10 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #5 of 64 True Fixed plans in this TDU & term range
True Fixed
Ranked #30 of 43 True Fixed plans in this TDU & term range
True Fixed
Ranked #49 of 64 True Fixed plans in this TDU & term range
Does Frontier have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Frontier have Free Hours plans?
They don’t currently list any Free Nights / Free Hours plans on their website or on Power to Choose for this TDU.
Does Frontier have Free Weekend plans?
Yes — we found 1 weekend-free style plan (Check Provider's website for a full list of plans):
Free Days & Weekends
Does Frontier have Bill Credit plans?
Yes — we found 4 bill-credit style plans (Check Provider's website for a full list of plans):
Usage Credit Plan
Usage Credit Plan
Usage Credit Plan
Usage Credit Plan
Frontier vs. The market
We don't have direct comparisons to other companies at this moment.
Transparency Review in Detail
Transparency
Ranked #23 of 43 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #16 of 43 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Reviews present contrasting experiences, with customers praising the helpfulness of service agents during enrollment while also reporting issues with unexpectedly high bills, fees, and deceptive plan terms.
Common questions about Frontier
- Is Frontier a good electricity company?
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Based on our independent analysis, Frontier currently holds a Clear Energy Facts Score of 3.3 out of 5. This places them at rank #24 out of 43 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Frontier have True Fixed rate plans?
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Yes. Frontier currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Frontier Power Saver 3 at about 9.1¢/kWh around 1,000 kWh with a 3-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Frontier offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Frontier.
- Does Frontier offer Free Weekends plans?
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Yes. Frontier offers Free Weekends plans. An example is Frontier Free Weekends 12.