Cleansky Energy Review and Ratings
Last updated:
Cleansky Energy currently holds a Clear Energy Facts Score of 4.3 out of 5. This places them at rank #2 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Cleansky Energy: What we like
- 100% renewable energy: All plans are sourced from clean energy such as wind turbines, solar panels, and hydroelectric generation.
- Wide plan selection: They offer a diverse portfolio of plans, including Fixed-Rate, Free Nights, and Free Weekends options. The contract terms and charges in the Electricity Facts Label (EFL) are easy to understand, with no hidden fees.
- Strong customer reputation: They maintain a high rating on Google compared to many other providers and have a solid standing with the PUCT, indicating fewer customer complaints than most competitors.
- Referral program: They offer a referral program where both you and your friend receive a $50 Gift Card upon signing up. Learn more here.
Cleansky Energy: What we don’t like
- Mandatory AutoPay requirement: The majority of their plans require AutoPay enrollment, and this is not optional. If AutoPay is disabled or a payment fails, customers may face monthly penalty fees and potential service disconnection. Check the Terms of Service for full details.
Ratings for Cleansky Energy
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Top 10 out of 42 companies — one of the best we evaluated.
Cancellation fees
Ranked #15 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #11 of 42 companies
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Rates are about average when you compare them to the rest of the market.
Transparency
Ranked #1 of 42 companies
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Good transparencySimilar rates on Power to Choose and the company’s own website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #1 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Cleansky Energy Plans & Current Rates (Jan 2026)
Enter your ZIP to check Cleansky Energy plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Cleansky Energy have True Fixed rate plans?
Yes — we found 9 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Listed on Power to Choose
Ranked #10 of 16 True Fixed plans in this TDU & term range
True Fixed
Ranked #1 of 11 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #5 of 66 True Fixed plans in this TDU & term range
True Fixed
Ranked #19 of 66 True Fixed plans in this TDU & term range
True Fixed
Ranked #3 of 39 True Fixed plans in this TDU & term range
True Fixed
Ranked #4 of 38 True Fixed plans in this TDU & term range
True Fixed
Ranked #23 of 66 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #9 of 38 True Fixed plans in this TDU & term range
True Fixed
Listed on Power to Choose
Ranked #12 of 39 True Fixed plans in this TDU & term range
Does Cleansky Energy have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Cleansky Energy have Free Hours plans?
Yes — we found 1 Free Nights / Free Hours style plan (Check Provider's website for a full list of plans):
Free Hours (Day/Night)
Does Cleansky Energy have Free Weekend plans?
Yes — we found 1 weekend-free style plan (Check Provider's website for a full list of plans):
Free Days & Weekends
Does Cleansky Energy have Bill Credit plans?
We don’t currently list any Bill Credit plans for this provider in this TDU.
Transparency Review in Detail
Transparency
Ranked #1 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #1 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customers describe positive interactions with helpful service agents for account management, while also reporting significant rate increases after initial contract periods, billing problems, and experiences with misleading sales practices.
Common questions about Cleansky Energy
- Is Cleansky Energy a good electricity company?
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Based on our independent analysis, Cleansky Energy currently holds a Clear Energy Facts Score of 4.3 out of 5. This places them at rank #2 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Cleansky Energy have True Fixed rate plans?
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Yes. Cleansky Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Embrace Green 4 - New Customer Special - Fixed at about 11.8¢/kWh around 1,000 kWh with a 4-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Cleansky Energy offer Free Nights or Free Hours plans?
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Yes. Cleansky Energy offers Free Nights / Free Hours plans. An example is Free Nights 12 - Time Of Use.
- Does Cleansky Energy offer Free Weekends plans?
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Yes. Cleansky Energy offers Free Weekends plans. An example is Free Weekends 12 - Time Of Use.