Budget Power Review and Ratings
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Budget Power currently holds a Clear Energy Facts Score of 3.4 out of 5. This places them at rank #17 out of 42. Three factors were evaluated: plan quality, pricing transparency, and customer service.
Budget Power: What we like
- True Fixed focus: Their offerings focus exclusively on True Fixed plans, and their Electricity Facts Label (EFL) is straightforward and easy to understand.
Budget Power: What we don’t like
- AutoPay enforcement fees: The Terms of Service require customers to pay using Auto-Debit via bank draft or credit card. If any other payment method is used, a $5 fee is charged per occurrence.
- Best fixed rates only accessible through Power to Choose: Certain plans, such as the “No Gimmicks” series, are offered exclusively on the Power to Choose marketplace and are often priced lower than the Budget Power plans listed on the company’s own website, making it harder for customers to identify the lowest available rate.
- Account transfers after acquisition complaints: There have been several complaints on review platforms about Budget Power customer accounts being sold to Direct Energy. While customers typically keep the same rate initially, they are then required to work with a different provider, and many report concerns about rate increases at renewal.
Ratings for Budget Power
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #9 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #1 of 42 companies
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Rates are very competitive compared with most other companies.
Transparency
Ranked #22 of 42 companies
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Low transparencyDifferent rate between Power to Choose and the company’s website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #23 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Budget Power Plans & Current Rates (Jan 2026)
Note: CEF selects plans based on value to the customer. For this review, For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
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Transparency Review in Detail
Transparency
Ranked #22 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #23 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
While the company is recognized for competitive rates and helpful customer service, there are also reports of accounts being sold to other providers, allegations of falsified usage, and service issues related to billing and power restoration.
Common questions about Budget Power
- Is Budget Power a good electricity company?
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Based on our independent analysis, Budget Power currently holds a Clear Energy Facts Score of 3.4 out of 5. This places them at rank #17 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Budget Power have True Fixed rate plans?
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Yes. Budget Power currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is No Gimmicks 18 at about 13.3¢/kWh around 1,000 kWh with a 18-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Budget Power offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Budget Power.
- Does Budget Power offer Free Weekends plans?
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We do not currently find any Free Weekends plans from Budget Power.