Branch Energy Review and Ratings
Last updated:
Read our Branch Energy Review and Ratings. Branch Energy currently holds a Clear Energy Facts Score of 4.4 out of 5, ranking #2 out of 42. We evaluate plan quality, pricing transparency, and customer service.
Branch Energy: What we like
- True Fixed Focus: Their offerings focus exclusively on True Fixed plans, and their Electricity Facts Label (EFL) is straightforward and easy to understand.
- 100% Renewable Energy: This is one of the few companies where all plans are sourced from 100% renewable energy. They also support environmental initiatives, such as planting one tree every month for every customer.
- High Transparency: Their rates are generally consistent across different shopping platforms, making it easy to find their best plans regardless of the comparison site you use.
- Top-Rated Provider: Branch Energy is consistently in the top 10 of our rankings, remaining highly competitive in rates, low cancellation fees, and pricing transparency.
- Low Non-Recurring Fees: Branch Energy stands out for having some of the lowest one-time fees in the market. Their administrative charges for services like disconnection or reconnection are typically much lower than what most other retail electric providers (REPs) charge.
Branch Energy: What we don’t like
- AutoPay penalty fee: If you do not enroll in AutoPay, the company charges a $10 payment fee every month.
Ratings for Branch Energy
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Top 10 out of 42 companies — one of the best we evaluated.
Cancellation fees
Ranked #6 of 42 companies
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Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #8 of 42 companies
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Rates are very competitive compared with most other companies.
Transparency
Ranked #1 of 42 companies
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Good transparencySimilar rates on Power to Choose and the company’s own website.
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Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Branch Energy Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Branch Energy. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Branch Energy | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $30 | $30 |
| Disconnection Notice Fee | $10 | $19.95 |
| Disconnection + Reconnection Fee | $10 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Branch Energy Plans & Current Rates (Apr 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Branch Energy plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Branch Energy have True Fixed rate plans?
Yes — we found 1 True Fixed plan (Check Provider's website for a full list of plans):
True Fixed
Ranked #18 of 65 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $37.16 | $70.08 | $103.01 | $135.93 | $168.86 | $201.78 | $234.71 | $267.64 | $300.56 | $333.49 |
Does Branch Energy have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Branch Energy have Free Hours plans?
They don’t currently list any Free Nights / Free Hours plans on their website or on Power to Choose for this TDU.
Does Branch Energy have Free Weekend plans?
They don’t currently list any Free Weekend plans on their website or on Power to Choose for this TDU.
Does Branch Energy have Bill Credit plans?
We don’t currently list any Bill Credit plans for this provider in this TDU.
Branch Energy vs. The market
We don't have direct comparisons to other companies at this moment.
Transparency Review in Detail
Transparency
Ranked #1 of 42 companies
Customer Service Review in Detail
PUCT complaint record
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customer feedback mentions positive experiences with service representatives, straightforward plans, and reasonable pricing, while also noting unhelpful and unresponsive call center interactions.
Common questions about Branch Energy
- Is Branch Energy a good electricity company?
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Based on our independent analysis, Branch Energy currently holds a Clear Energy Facts Score of 4.4 out of 5. This places them at rank #2 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Branch Energy have True Fixed rate plans?
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Yes. Branch Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Branch Fixed 12 at about 13.6¢/kWh around 1,000 kWh with a 12-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Branch Energy offer Free Nights or Free Hours plans?
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We do not currently find any Free Nights / Free Hours plans from Branch Energy.
- Does Branch Energy offer Free Weekends plans?
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We do not currently find any Free Weekends plans from Branch Energy.