Octopus Energy Review and Ratings
Last updated:
Read our Octopus Energy Review and Ratings. Octopus Energy currently holds a Clear Energy Facts Score of 3.5 out of 5, ranking #18 out of 42. We evaluate plan quality, pricing transparency, and customer service.
Octopus Energy: What we like
- Competitive Rates in Select Areas: In some areas, such as Houston and Dallas, the company offers very competitive rates that rank well in our comparisons. In other regions, pricing tends to be closer to the overall market average.
- Consistent pricing across platforms: Their rates are generally consistent across different shopping platforms, making it easier for customers to find their best available plans regardless of where they compare.
- Smart thermostat rewards (Intelligent Octopus): Some plans are offered under the “Intelligent Octopus” program with a smart thermostat option, where customers who grant permission may have their thermostat adjusted slightly during short peak periods—changes most users barely notice—while advertising potential annual savings of up to $300.
- EV-optimized plans (Intelligent Octopus): They also offer “Intelligent Octopus” options for electric vehicle owners, which—with customer consent to access charging data—optimize charging during greener, lower-cost times and advertise potential annual savings of up to $1,000, depending on usage habits.
- 100% renewable plans: All of their current residential electricity plans are offered as 100% renewable.
- Highly rated mobile app: Their mobile app is well rated (around 4.5–4.8 stars) and allows customers to track usage, view bills, and make payments easily, with additional smart-device integrations and manual overrides for Intelligent Octopus users.
- Lower disconnection and reconnection fees: In the unfortunate situation that a customer is processed a disconnection and reconnection, Octopus REP fees are much smaller compared to the rest of the market; you still have to pay the TDU charges, but the REP charges are low.
Octopus Energy: What we don’t like
- Mixed review signals: Google reviews over the past year have been generally positive, at roughly a 2:1 ratio of positive to negative feedback; however, the company’s low PUCT score may indicate a higher rate of formal complaints compared to some competitors. While Octopus has over 100,000 reviews on Trustpilot, it operates globally, so only a small portion of those reviews are directly relevant to Texas customers.
- Credit/debit card processing fee: A 2% transaction fee may apply to credit or debit card payments. Customers can typically avoid this fee by paying via ACH or by phone, depending on available payment options.
- AutoPay requirement on some plans: Some plans require enrollment in AutoPay. If AutoPay is not enabled, a $5 monthly fee may apply.
Ratings for Octopus Energy
Company review breakdown
Compared against 42 Texas electricity companies rated by Clear Energy Facts.
Average score compared with other companies we evaluated.
Cancellation fees
Ranked #24 of 42 companies
-
Cancellation fees are about average for the Texas market.
Plans & rates
Ranked #26 of 42 companies
-
Rates are about average when you compare them to the rest of the market.
Transparency
Ranked #1 of 42 companies
-
Good transparencySimilar rates on Power to Choose and the company’s own website.
-
Good transparencySimilar rates in Google sponsored ads and on the company’s website.
PUCT complaint record
Ranked #14 of 42 companies
Based on complaint data reported to the Public Utility Commission of Texas.
How We Rate This Company
- PUCT Rating: This is the official scorecard published by the Public Utility Commission of Texas (PUCT).
- Plan & Rates: We evaluate each company’s electricity rates by giving more weight to clear True Fixed plans and less weight to other fixed-type plans, using average prices across different contract lengths. Companies with lower average rates score higher, and we exclude complex or gimmicky offers that require special equipment (like smart thermostats, EV devices, seasonal pricing, or “highest usage day” rewards).
- Cancellation Fees: We compare each plan’s early termination fee against similar plans from other providers and normalize the data. Lower cancellation fees per contract term result in better scores.
- Transparency: We check how consistently the provider displays prices across the main shopping channels Texans use: Power to Choose, the company’s own website, and Google Ads. If the prices match across these places, the transparency score goes up. If the company advertises one price but charges something different on its site, the score goes down.
- CEF Score: The overall Clear Energy Facts score is a weighted average of these sub-scores, giving you a single number you can use to compare providers side by side.
Data note: Except for the PUCT Rating (which comes directly from the official PUCT scorecard), all CEF scores are calculated using real, up-to-date plan data from each provider. We recalculate these scores regularly using current Electricity Facts Labels and plan details — we don’t guess or use hidden assumptions.
Clear Energy Facts ratings focus on plan structure, transparency, and pricing. They do not include direct customer service scores. For that, we recommend checking recent Google Reviews and other independent sources, and being cautious with “star ratings” shown on sponsored comparison sites.
Octopus Energy Non Recurring Fees Analysis
This is a comparison of the non-recurring fees for Octopus Energy. These charges are detailed within the Terms of Service (TOS) and contain critical information regarding penalties for missed payments or other circumstances. Understanding these fees is essential, as some providers enforce harsh penalties while others are more considerate.
This information is updated at the beginning of every quarter. We pull these figures from Oncor TDU plans via Power to Choose or directly from the provider's website. However, a provider's TOS is generally identical across all plans and TDU zones.
| Fee | Octopus Energy | Market (Median) |
|---|---|---|
| Late Payment Charge | 5% | 5% |
| Insufficient Funds / Returned Payment Fee | $35 | $30 |
| Disconnection Notice Fee | $0 | $19.95 |
| Disconnection + Reconnection Fee | $10 | $50 |
Understanding the Charges
- Late Payment Charge: A penalty applied when a monthly bill is not paid in full by the due date.
- Insufficient Funds / Returned Payment Fee: A fee charged if your payment method is declined or a check bounces due to non-sufficient funds.
- Disconnection Notice Fee: A charge for sending a formal warning letter of intent to disconnect service due to non-payment. This is distinct from the actual disconnection fee.
- Disconnection + Reconnection Fee: We bundle these two fees together for clarity. Because some providers charge a high disconnection fee but no reconnection fee (or vice versa), viewing them as a combined total provides a clearer picture of the true cost to restore power.
Note: Please use these values strictly as a reference. Providers often use wording such as "up to" in their terms, meaning actual amounts can vary at the company's discretion.
TDU Charges: The fees listed above are exclusive to the retail energy provider. On top of these, you may incur charges by the TDU (e.g., Oncor, CenterPoint) for physical disconnections or reconnections. TDU charges are pass-through costs and remain exactly the same regardless of which energy provider you use.
Octopus Energy Plans & Current Rates (Apr 2026)
Note: CEF selects plans based on value to the customer. For this review, we aim to avoid redundancy and shorter-term plans. we also generally exclude complex seasonal plans that usually offer poor value, high-rate fixed plans, and high-rate bill credit plans. For a complete list of available plans and terms, always check the provider's website. We display the latest update date for each plan, showing when the EFL and its information were collected. CEF verifies rates twice per week. Always check the provider’s website for the most current EFL and rates.
Enter your ZIP to check Octopus Energy plans
We’ll use your ZIP only to find the Transmission & Distribution Utility (TDU) for your address.
Does Octopus Energy have True Fixed rate plans?
Yes — we found 3 True Fixed plans (Check Provider's website for a full list of plans):
True Fixed
Ranked #10 of 65 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $35.54 | $66.85 | $98.16 | $129.47 | $160.78 | $192.09 | $223.40 | $254.71 | $286.02 | $317.33 |
True Fixed
Ranked #27 of 65 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $38.69 | $73.14 | $107.60 | $142.06 | $176.51 | $210.97 | $245.43 | $279.88 | $314.34 | $348.80 |
True Fixed
Ranked #3 of 4 True Fixed plans in this TDU & term range
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $39.73 | $75.22 | $110.72 | $146.21 | $181.71 | $217.20 | $252.70 | $288.19 | $323.69 | $359.18 |
Does Octopus Energy have Fixed - Tiered Plans?
They don’t currently list any Fixed - Tiered plans on their website or on Power to Choose for this TDU.
Does Octopus Energy have Free Hours plans?
They don’t currently list any Free Nights / Free Hours plans on their website or on Power to Choose for this TDU.
Does Octopus Energy have Free Weekend plans?
They don’t currently list any Free Weekend plans on their website or on Power to Choose for this TDU.
Does Octopus Energy have Bill Credit plans?
Yes — we found 1 bill-credit style plan (Check Provider's website for a full list of plans):
Usage Credit Plan
Small apartment: Winter months usually use 500 kWh or less (no electric heater). Summer months are usually between 750 and 1,000 kWh.
Medium home: Winter months usually use 750 kWh or less (no electric heater). Summer months are usually between 1,250 and 2,000 kWh on average.
| 250 kWh | 500 kWh | 750 kWh | 1,000 kWh | 1,250 kWh | 1,500 kWh | 1,750 kWh | 2,000 kWh | 2,250 kWh | 2,500 kWh |
|---|---|---|---|---|---|---|---|---|---|
| $59.35 | $114.47 | $169.59 | $99.71 | $154.84 | $209.96 | $265.08 | $320.20 | $375.32 | $430.44 |
Octopus Energy vs. The market
We don't have direct comparisons to other companies at this moment.
Transparency Review in Detail
Transparency
Ranked #1 of 42 companies
Customer Service Review in Detail
PUCT complaint record
Ranked #14 of 42 companies
In this section we focus on the company’s customer service, using the official complaint data from the Public Utility Commission of Texas (PUCT).
1. PUCT scorecard rating. This score shows how this provider compares to other Texas electricity companies based on the number of customer complaints the PUCT receives about them.
2. What the PUCT scorecard means. The PUCT publishes a scorecard that rates Retail Electric Providers based on their complaint history. It compares a company's market share to its share of complaints filed with the state. Companies that resolve issues before customers feel the need to contact the PUCT receive higher ratings (5 Power Circles), while companies that frequently force customers to escalate issues receive lower ratings.
If a company does not have a PUCT rating (or we show “No rating”), it usually means there is not enough historical data for the PUCT to calculate a score. This typically happens when a company is new to the market or has a customer base too small to be statistically compared to larger providers.
Summary of Real Customer Reviews
At Clear Energy Facts we encourage people to leave reviews on platforms where everyone can read them and companies can respond publicly. From all the options available, we’ve found that Google tends to have some of the most consistent review practices and is a widely trusted source for real customer feedback.
The analysis below is based primarily on Google reviews from roughly the last 12 months, so the information reflects recent customer experiences rather than very old history.
Customer experiences are varied, with reviews citing helpful and professional representatives who facilitate a simple onboarding process, alongside reports of billing irregularities, high costs, and unhelpful service interactions.
Common questions about Octopus Energy
- Is Octopus Energy a good electricity company?
-
Based on our independent analysis, Octopus Energy currently holds a Clear Energy Facts Score of 3.5 out of 5. This places them at rank #18 out of 42 retail electricity providers we track in Texas. This rating reflects a combination of their plan value, customer service history, and pricing transparency.
- Does Octopus Energy have True Fixed rate plans?
-
Yes. Octopus Energy currently offers True Fixed rate plans. The cheapest True Fixed rate that we have validated is Octo Green 12 at about 12.9¢/kWh around 1,000 kWh with a 12-month term in the Dallas service area. Use the ZIP search above to see the latest True Fixed options available for your area.
- Does Octopus Energy offer Free Nights or Free Hours plans?
-
We do not currently find any Free Nights / Free Hours plans from Octopus Energy.
- Does Octopus Energy offer Free Weekends plans?
-
We do not currently find any Free Weekends plans from Octopus Energy.